25% OFF THE ENTIRE SITE FOR THE MONTH OF NOVEMBER!!

Refund Policy

Do you accept returns? We do not accept returns of peptides, sarms, or other chems after they have been purchased. However, we will re-ship if your products arrive damaged. Our products are packaged securely and they are very durable. We have never had a damaged peptide or dropper bottle. Please contact us at longevitypeptides@protonmail.com for further instructions should you experience a damaged product. If a shipment has been lost by the carrier (USPS) and is confirmed as undelivered, we will reship at no cost and handle USPS. However, if the delivery confirmation shows "delivered," our guarantee has been fulfilled, and we will not reship free of charge. If a product is missing from your order, please contact us, and once we verify the claim, we will send the missing item. All orders are documented and photographed before shipping to prevent fraudulent claims. How are chargebacks handled? Chargebacks are taken very seriously and will be treated as potential fraud against our company. If you've changed your mind about a product, it does not warrant filing a fraudulent usage claim. Please reach out to us with any concerns regarding your product so we can discuss options. For more on consumer laws, please refer to the Fair Credit Billing Act.

Payment and Delivery

How can I pay for my order?

You can use Cash App, Crypto, Zelle, Crypto, bank transfer, Venmo or you can use our payment processor. If you have trouble with payments, feel free to text us at +1-317-618-2021. We'll need your shipping information, what you want to purchase, and what forms of payment you can pay with. We customize your order and payment method without an issue. **When paying using an APP, please do not say what you are purchasing. We do have an additional 5% charge for using Venmo. We want to make your payment experience as smooth as possible. Don't hesitate to reach out, we understand how frustrating the checkout process can be. Sometimes working with an actual human can be much easier!

How soon will I get my delivery and what do I do if I have problems with my order?

Orders arrive in 2-5 business days, with the majority of our packages arriving in 3 days. If you have not received your order in 5 business days, contact us at longevitypeptides@protonmail.com. Overall, USPS does a good job getting packages to customers, but they make mistakes and experience delays due to weather, as well as busy seasons. We understand the anxiety and stress involved with spending money on research products and wondering if they are lost forever. Rest assured, if the post office misplaces or loses your package, we will do everything we can to make sure you get what you paid for, whether it's tracking down your package with USPS or sending you a new parcel.

How do I pay with crypto?

The easiest way is going to be using CashApp. You will buy crypto inside the app. We recommend buying $5 extra to cover the change in the market and expenses incurred sending crypto. If you want to avoid all possible issues, follow these directions after buying your crypto in CashApp, or another provider like Coinbase. 1) Contact us at +1-317-618-2021. Include your shipping address, the product and quantity you wish to purchase, and the tag associated with your app. 2) We will send you an invoice using your tag. Pay the invoice asap. 3) After we receive your payment, we will text you back to confirm we have received your payment and text you a picture of your package ready to be mailed at our next pick-up. We can send our tag or Bitcoin address if it's easier for you, just let us know when you text us! If you're an experienced crypto user and you would like to pay with another crypto besides Bitcoin, just let us know!