Refund Policy

Do you accept returns?

Due to the nature of our products, we do not accept returns or exchanges once a purchase is made. However, if your order arrives damaged, we will gladly arrange a replacement. Our products are securely packaged and designed for durability. Should you receive a damaged item, please contact us promptly at longevitypeptides@protonmail.com for assistance.

If your shipment is lost by the carrier (USPS) and confirmed as undelivered, we will reship your order at no additional cost and coordinate with USPS. However, if the tracking shows the package was marked “delivered,” our responsibility is fulfilled, and we will not offer a free reshipment.

If an item is missing from your order, please notify us. After verification, we will promptly send the missing product. All orders are documented with photographs prior to shipping to ensure accuracy and prevent fraudulent claims.

How are chargebacks handled?

Chargebacks are taken seriously and may be treated as potential fraud. If you have concerns or have changed your mind about a purchase, please contact us directly so we can work toward a satisfactory resolution. Filing a chargeback without communication is discouraged.

For more information, please refer to the Fair Credit Billing Act.